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Privacy Policy

Privacy Policy

In this Privacy Policy, ‘us,’ ‘we’ or ‘our’ means OurFutures. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information in this context includes information or an opinion about an individual that is reasonably identifiable. This will include at most your name or contact details such as email address or phone number.

What Personal Information Do We Collect?

  1. We may collect the following types of personal information from teachers, school leaders, parents or other users that order our programs:
  • name;
  • email address;
  • telephone number and other contact details;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard weblog information;
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
  • information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with us.
  1. We may collect these types of personal information either directly from you or from third parties. 2.1 We may collect this information when you:
    – register on our website; or
    – interact with our sites, services, content and advertising.
  1. We may collect the following types of information about students who are enrolled in our programs
  • name;
  • email address;
  • year group;
  • school name;
  • browser-related data and geo-location information (at city level).
  • Student and user data is physically located within Australia.

We do not use personal information for advertising, marketing, or market research purposes. User data collected through our educational platform is used solely for delivering educational services and operational purposes as described in this policy.

Why Do We Collect, Use And Disclose Personal Information?

  1. We may collect, hold, use and disclose your personal information for the following purposes:
  • to enable you to access and use our website and products and services;
  • to operate, protect, improve and optimise our website, products, services and business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; and
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;

To whom do we disclose your personal information?

  1. We may disclose personal information for the purposes described in this privacy policy to:
  • our employees;
  • third-party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
  • payment systems operators (e.g. merchants receiving card payments);
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Sub-processors

  1. Sub-processor Information: We work with certain third-party service providers (sub-processors) who may process personal information on our behalf. Below is a list of our current sub-processors:

Amazon Web Services (AWS)

Organisation: Amazon Web Services, Inc.
Contact: https://aws.amazon.com/contact-us/
Data Types: All personal information collected through our services including user data, website analytics, and system logs
Purpose: Cloud hosting, data storage, content delivery, and infrastructure services
Processing Countries: Australia (data remains in Australian data centres)
Lawful Basis: Legitimate interests for service provision and contract performance

HubSpot

Organisation: HubSpot, Inc.
Contact: https://www.hubspot.com/contact
Data Types: Contact information, email addresses, communication preferences, and marketing engagement data
Purpose: Customer relationship management, email marketing, and communication tracking
Processing Countries: United States, with data protection safeguards in place
Lawful Basis: Legitimate interests for customer relationship management and consent for marketing communications

Google Analytics and Google Ads

Organisation: Google LLC
Contact: https://support.google.com/policies/contact/general_privacy_form
Data Types: Website usage data, IP addresses, device information, and advertising identifiers
Purpose: Website analytics, advertising measurement, and targeted advertising
Processing Countries: United States and other Google data centre locations
Lawful Basis: Legitimate interests for website analytics and consent for advertising

Meta (Facebook) Business Services

Organisation: Meta Platforms, Inc.
Contact: https://www.facebook.com/help/contact/
Data Types: Email addresses, phone numbers, and advertising engagement data
Purpose: Social media advertising and customer matching for targeted advertising
Processing Countries: United States and other Meta data centre locations
Lawful Basis: Legitimate interests for marketing and consent for targeted advertising

Xero

Organisation: Xero Limited
Contact: https://www.xero.com/contact/
Data Types: Business contact information, billing details, invoice data, and company names
Purpose: Invoicing, accounting, and financial management
Processing Countries: Australia, New Zealand, United States (with data residency controls)
Lawful Basis: Contract performance for invoicing and financial management

LogRocket

Organisation: LogRocket, Inc.
Contact: https://logrocket.com/contact/
Data Types: Session interaction data including page views, clicks, navigation patterns, DOM changes, and browser events. Personal information such as passwords and credit card data is explicitly excluded from capture.
Purpose: Session recording and replay for debugging, technical support, user experience optimization, and identifying technical issues
Processing Countries: United States
Lawful Basis: Legitimate interests for platform improvement and technical support
Additional Information: As of 18 September 2025, only teacher sessions are recorded. Student sessions are not tracked by LogRocket. Session recordings help our technical team identify and resolve platform issues quickly.

Netfront (Technology Provider)

Organisation: Netfront Pty Ltd
Contact: hello@netfront.com.au
Data Types: All personal information processed through our learning management system
Purpose: Platform development, hosting, maintenance, and technical support
Processing Countries: Australia
Lawful Basis: Contract performance for service delivery

Sub-processor Updates: We may update this list of sub-processors from time to time. When we add new sub-processors that will have access to personal information, we will update this Privacy Policy and, where required by law, notify affected individuals.

Cookies

  1. When you use our website, we may place small files called ‘cookies’ on your computer. We use cookies to tailor unique preferences for you when you use our website and track your activity on our website. You always have the option to disable cookies through your browser preferences, however, that may make certain functions of our website less effective.

Security

  1. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure, and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Links

  1. Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

  1. You can access the personal information we hold about you if you email us at info@ourfuturesinstitute.org.au.Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please email info@ourfuturesinstitute.org.au, and we will take reasonable steps to ensure that it is corrected.

Making a complaint

  1. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can email info@ourfuturesinstitute.org.au. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
  2. All data handled by OurFutures Institute will remain within secure Australian datacenters managed by AWS Australia.

Contact Us

13. For further information about our Privacy Policy or practices, or to access or correct your personal information, or to make a complaint, please email us at info@ourfuturesinstitute.org.au.